Customer Service & Sales Administrator at Two Guns Tattoo - Bali

Join Two Guns Tattoo, a premier tattoo studio in Bali, as our Customer Service & Sales Administrator. In this dynamic role, you will be the first point of contact for clients, ensuring a seamless and professional experience from inquiry to booking. Your exceptional communication skills and dedication to customer satisfaction will be the backbone of our studio's success.

At Two Guns Tattoo, we pride ourselves on creating a vibrant and inclusive community of artists and clients alike. Our studio is known for its innovative designs, top-notch artists, and a welcoming atmosphere. As a Customer Service & Sales Administrator, you will play a crucial role in maintaining this reputation by handling inquiries, managing bookings, and ensuring our clients feel valued and well-informed.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage client inquiries and bookings through our online booking system, ensuring a smooth and efficient process.
• Provide exceptional customer service, addressing client concerns and queries promptly and professionally.
• Assist in the promotion of our studio through various marketing channels, including social media and email campaigns.
• Maintain accurate and up-to-date records of client information and appointment schedules.
• Collaborate with our artists to ensure client expectations are met and exceeded.
• Handle financial transactions, including deposits and payments, ensuring all records are accurate and secure.
• Stay informed about new trends and developments in the tattoo industry to enhance our services and offerings.
• Assist in the organization of studio events and promotions to engage and retain our client base.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service, sales, or a related field.
• Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage time and resources efficiently.
• Familiarity with basic office software, including Microsoft Office Suite and Google Workspace.
• Experience with online booking systems and customer relationship management (CRM) tools is a plus.
• Passionate about the tattoo industry and committed to providing exceptional customer service.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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