Front Office Associate - Rimbun Hotel

Join Asta Medical International as a Front Office Associate at the prestigious Rimbun Hotel in Bali! This is your opportunity to be the welcoming face of our luxury hospitality brand, delivering exceptional guest experiences in one of Indonesia’s most sought-after destinations. As a Front Office Associate, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. Using our state-of-the-art PMS (Property Management System), you’ll manage reservations, check-ins, and check-outs with ease. This role offers a dynamic work environment where you’ll grow professionally while enjoying the vibrant culture and stunning landscapes of Bali.

At Rimbun Hotel, we pride ourselves on our commitment to excellence and guest satisfaction. Our team is dedicated to providing top-notch service, and we’re looking for a Front Office Associate who shares our passion for hospitality. You’ll work closely with our experienced staff, learning from the best in the industry while contributing your unique skills to our team. Whether you’re a seasoned professional or just starting your career in hospitality, we offer competitive benefits and a supportive work environment to help you thrive.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk, ensuring a warm and professional welcome.
• Manage guest check-ins and check-outs using our PMS system efficiently.
• Handle reservations, cancellations, and modifications, ensuring accurate record-keeping.
• Provide information about hotel amenities, local attractions, and dining options.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Handle guest inquiries and complaints professionally and promptly.
• Maintain a clean and organized front desk area, ensuring all necessary documents and tools are readily available.
• Participate in team meetings and training sessions to stay updated on hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles.
• Familiarity with PMS systems, preferably Rimba PMS or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, customer-focused environment.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Valid ID and the ability to work in Bali, Indonesia.

🛠️ Keahlian

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