Customer Service Specialist (Full-Time) - Sleman, DI Yogyakarta

Join LIFERINDO HEALTHY FOODS, a dynamic and growing company in the health food industry, as our next Customer Service Specialist in Sleman, DI Yogyakarta. In this full-time role, you will be the voice of our brand, ensuring every customer interaction is positive, efficient, and memorable. You'll handle inquiries, complaints, and feedback, all while maintaining the highest standards of customer satisfaction. Our office is located at Jalan Magelang No. 123, Sleman, DI Yogyakarta, a vibrant area with easy access to public transportation.

As a Customer Service Specialist, you'll be part of a team that's dedicated to providing exceptional service. You'll use tools like Zendesk for ticketing, Google Workspace for communication, and our in-house CRM system for customer data management. This role offers a unique opportunity to grow within a company that values its employees and customers alike.

If you're passionate about customer service and want to make a difference in the health food industry, we invite you to apply. LIFERINDO HEALTHY FOODS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Use Zendesk to manage and track customer service tickets, ensuring timely resolution.
• Maintain accurate and up-to-date customer records in our in-house CRM system.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide training and support to new employees in customer service best practices.
• Participate in quality assurance processes to ensure consistent service standards.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service role, preferably in the health food or retail industry.
• Proven ability to handle customer complaints and resolve issues professionally.
• Excellent communication skills, both written and verbal, in Indonesian.
• Proficiency in using customer service software such as Zendesk.
• Familiarity with Google Workspace and other office productivity tools.
• Strong problem-solving skills and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

Lowongan Terkait